Returns & Refunds

Refunds

For most items, in the unlikely event that your product is faulty, you may return it to us for a refund or exchange within 30 days of receiving it.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Returns

Once your return has been received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and automatically credited to your credit card or original payment method within a certain number of days. The refunded amount will then appear in your account within a few banking days.

Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account again.

  • Then contact your credit card company, as it may take some time before your refund is officially posted.

  • Contact your bank. There is often some processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at kontaktkund@gmail.com.

Address and Contact Information

We are not responsible for incorrect address or contact information provided when placing an order. It is the customer’s responsibility to ensure that all information is correct and complete before the order is shipped from our warehouse.

Once the shipment has left our warehouse, it is unfortunately no longer possible to change the address, contact information, product variants, or packaging.

Uncollected Packages at Pickup Points

Orders sent to a pickup point must be collected within the time period specified by the carrier in the delivery notification. If the package is not collected within the specified period, it will automatically be returned to us. Please note that uncollected packages are not considered a valid return.

If you would like us to resend the package after it has been returned to us, an additional shipping fee will apply, normally SEK 75. The fee may vary depending on the weight and size of the order.

We recommend always collecting your package on time to avoid unnecessary costs and delays.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us using our contact form.

Return Shipping

Please contact us at kontaktkund@gmail.com to arrange a return. We will provide you with instructions by email on where to send your item for return.